The Mortgage Marketing Plan

From: Ameen Kamadia

If you are now or ever have been part of a large company or corporation, you are familiar with planning exercises-business planning, financial planning, marketing planning, all sorts of planning. Some of it is done in groups, while some of it is done by individuals. And if it's done "right," there will be some kind of document at the end of process, which will either be used as a reference throughout the period the planning covered, or will get put away and never looked at again.

I have a theory that in large enterprises the more "intangible" the plan, the more fanfare goes with it, and the less useful the outcome is. For example:

1. A financial plan-with lots of numbers and forecasts-is tangible and trackable; it can be checked and compared with actuals at pretty much any point along the line. This type of plan is invariably prepared by only a handful of people with very little muss or fuss, and is used regularly to track business profit and loss status.

2. A business plan tends to be less tangible and trackable. Though there is certainly a financial component, there are also more ephemeral bits-things like goals, say-that are more difficult to check on. This type of plan is usually done by a group of "key" managers in one or more formal (sometimes facilitated) sessions, and may be referred to periodically to take the business pulse.

3. A marketing plan is about as intangible as one can get, and it requires creativity, discipline, and commitment to craft trackable elements for it. This type of plan is often accompanied by the blare of trumpets and lots of meetings, and the resulting document is likely to be full color with lots of charts and graphics--and is never used.

Though I've oversimplified and generalized these three types of plans, the bottom line is that, in my experience, the marketing planning process in large corporations tends to be a wastefully resource-intensive exercise that doesn't provide much value to the actual pursuit of the marketing function. There are a lot of flourishing gestures and intense facial expressions, and not a lot of really useful work gets accomplished. No wonder that smaller businesses rarely proactively engage in marketing planning. They don't see the point.

But hold on.

Isn't that-pardon the cliché-throwing the baby out with the bath water? Just because marketing planning is ineffective in many cases, does that mean it shouldn't be done at all?

I say no. In fact, I say that smaller businesses must plan their marketing programs-map out what they need to accomplish and how they will do it-preferably prior to the start of their business year. They need to step back and think creatively about how to use marketing most cost-effectively to meet business objectives, and how marketing can help them gain or retain competitive advantage.

Smaller enterprises cannot afford to waste their resources-either human or fiscal. They cannot afford to pursue ad hoc initiatives that may or may not produce results. And they definitely cannot afford to implement marketing tactics whose results can't be measured in some way.

A marketing plan does not need a lot of fanfare, facilitated meetings, or fancy graphics to be effective-quite the reverse, in fact. It needs to be a useful reference document that spells out what programs will be pursued and why, and how those programs relate to each other. It also needs to specify how the effectiveness of the programs will be measured and how often.

Here is an overview of the steps to take to arrive at a useful marketing plan for your business:

1. Clearly state where you are today. What was your marketing expense for the last year (assuming you work on a calendar year basis)? What percent of revenue does this represent?

What specific programs did you implement? What results did they produce? What does the competitive landscape look like today? How about your market? Have there been changes over the past year that could affect you?

2. Define your marketing goals. Based on your objectives for the next year, what specific marketing goals are appropriate? Clearly state these goals in active terms (e.g., "Participate in five industry trade shows with at least a 20% qualified lead rate," "Realize at least fifteen media mentions in local and trade press.").

3. Identify appropriate marketing tactics. Considering your goals individually and as a whole, what marketing activities are most likely to be successful? Think about how the activities can interrelate to give you the most bang for the buck (e.g., a newsletter that is put on your web site, emailed to your contacts, and printed in hard copy format maximizes your preparation/publication expense). Also, identify activities or tasks that will require third party assistance.

4. Determine how and how often you will measure the effectiveness of your activities. Marketing results can be intangible-how do you know whether your web site leads to sales or whether your trade show exhibit was as effective as it could have been?-but they still need to be measure somehow. Come up with proxy measurements that you have confidence in-the number of hits on a certain web page, for instance, or the number of visitors to your exhibit who stay for more than five minutes-and that you can use to measure the degree to which your activities are hitting the mark in terms of achieving your goals.

That's basically it. A marketing plan in four pages (more or less). A fifth page might be a marketing budget that encompasses all the activities you have planned; this can serve as another metric to gauge marketing effectiveness.

Now that you have a marketing plan for the year, here's what to do with it:

1. Communicate marketing goals and activities to your staff and be sure to illustrate how they relate to overall business objectives.

2. Create and implement a project schedule that spells out at least high level timelines and milestones for your marketing activities. A lot of marketing tasks are long term, putting a schedule into play will keep things from falling through the cracks.

3. Refer to the plan periodically (once a month? once a quarter?) to see if you are on track relative to the status of the business as a whole. Are your goals still appropriate? Are your activities on track?

4. Also periodically, gather and review the metrics you've identified for your marketing activities. What do they indicate? Are you getting what you need from your programs, or are changes called for? Tracking marketing metrics gives you the opportunity to modify your activities "midstream" if they aren't producing results, rather than waiting till the end of the year and realizing you've wasted resources on the wrong things.

Everyone needs a marketing plan. But your plan does not need to be accompanied by a herald blowing a trumpet, and does not need to be a huge document with loads of graphics and tables.

Create a plan that is concise, actionable, and measurable-and you will have an invaluable tool that will help you grow your business the way you want to.

Happy Originating!


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